How does RecycleBank work and how can I earn RecycleBank Points?
Members of the RecycleBank program can earn points via kerbside residential recycling. In the kerbside program, you are given a special wheelie bin and using ID and weighing technology, residents can earn reward points in relation to the amount of recyclinge they put out for collection. The weight will then be translated to RecycleBank Points. The more you recycle the more your household can earn. Reward Points can then be redeemed at participating retail shops both nationally and locally or you can use your points to give donations to select charities.

What is the average savings at stores that these points translate to?
Rewards vary as much as the people who use them. Rewards can come in the form of:

• Discounts (ex. 20% off)
• £ sterling off (ex. £5 off £25 or more)
• Online gift codes
• Gift certificates
• Products (t-shirts, cookbooks or cinema tickets)

An average recycling household can easily save £135 a year with rewards at retailers like Marks & Spencer.

What are the maximum points a household can make in a month? A year?
The maximum number of points per month for kerbside is 440 RecycleBank Points.

How does RecycleBank calculate the RecycleBank Points that they are awarding to individual homes?
1 kg of recycled materials = 5.5 RecycleBank Points

Can reward Points be carried over to subsequent years?
As long as you remain active in the scheme (i.e. continue recycling or engaging in other RecycleBank activities), RecycleBank Points will not expire. RecycleBank Points can and will be carried over to the next year.

Do Points expire?
No, the Points do not expire as long as a household is active (i.e. continue recycling or engaging in other RecycleBank activities) in the RecycleBank scheme.

What can I recycle?
Answer: When you become part of the RecycleBank programme, we will send you information including what is accepted for recycling in your local authority and how to activate your account to begin receiving rewards from RecycleBank. Additionally, all accepted items are labeled on your RecycleBank wheeled bin and will be available online once the programme launches in your community. Typically, the recyclable materials are dictated by the materials recovery facility (‘MRF') that services your local authority.

Why should my local authority have this scheme?
Greener cities and towns make everyone happy. Teaming up with RecycleBank is a unique opportunity to:

• Increase Recycling: proven, measurable results
• Local Economic Value: drive revenue and customer loyalty to local businesses in program
• Environmental Leadership: recycling avoids expensive landfill and preserves our limited natural resources

What is the time frame for set up once approved?
The scheme can be implemented in just 90 days. The longest lead times are related to the setup of regional and local rewards partners. From the time a local authority signs the contract to implement the RecycleBank program; it will take 90 days to organize the launch. The main factors to be aware of are:

• Ordering of equipment to include bins, vehicles, weighing and identification technology etc
• Recruitment of local reward partners

This timeline can be reduced if equipment is not an issue and if the community is located near a current RecycleBank service area where local rewards partners are already in place and relevant to the new community.

How do you prevent people from cheating the system?
All vehicles are retrofitted with RecycleBank technology including a contamination button that can flag a bin with items that are not recyclable in the program. Continued contamination can result in a household risking further participation in the program. There is also a monthly cap that is generous enough to reward diligent recyclers but that dissuades cheating. For the most part, cheating is rare as most members know they have a good thing going and do not want to risk losing it.

Does RecycleBank sell resident information to your reward sponsor companies for their mailing lists?
RecycleBank does not sell personal information, but we do report on aggregate information. For example, we report on recycling habits, redemption preferences and overall scheme statistics. Some local authorities do get information on a household's particular recycling behaviour.

Do residents have to separate items at the kerb?
No. In comingled recycling all recyclable materials go into one wheelie bin.

Are residents in flats included in this program?
If the residents in the flats can have their recycling serviced with individual or communal bins, then yes, they can participate in the RecycleBank rewards program. RecycleBank has deployed solutions to reward many types of collection programmes, please email UKInfo@recyclebank.com if you are interested to learn more.

How would a new resident moving into a residence having the RecycleBank program sign up?
Call our customer care department  free on 0800 077 6009 or log onto www.RecycleBank.com.

Can a resident have more than one bin?
Yes, more than one bin can be assigned to the same account. So a resident can earn Points with multiple bins if necessary. This will differ by local authority and is at the discretion of the individual council where the scheme operates.

What if the RFID on the bin becomes damaged?
It is recommended to have additional bins in inventory to swap out if there is a bin maintenance issue. A damaged tag can be replaced in the field or the entire bin can be replaced. This is the responsibility of the bin maintenance personnel and RecycleBank will provide training on tag swapping and data controls around bin/tag movement.

How does marketing and advertising evolve and how much will RecycleBank do and spend to promote the service?
RecycleBank will work with you to customize any efforts to best promote the program and our mutual success. Our marketing team will design all collateral to meet marketing needs such as:

• Introduction Letter from the Council (sent by the local authority, our team can help draft)
• Activation Mailer
• Information for Community Meetings or Open Forums

Additional advertising or collateral can be discussed on an as needed basis. Advertising on billboards, Radio, TV, newspaper ads and/or direct mail are at the local authority's discretion.